Refund and Cancellation Policy

Try before you pay

Every app starts with a free trial, usually 14 days, so you can check that it suits your business before you pay anything.

No automatic charges

You pay for 1, 3, 6 or 12 months at a time. We never charge you again automatically. When your paid time ends and you do not pay again, the app becomes read-only.

How to cancel

The business owner can cancel an app on the Billing page of the business account. If paid time remains, the app keeps working until that time ends, and then stops. If no paid time remains, it stops at once.

Cancelling does not delete your records. You can ask us for an export at any time.

When we refund

We give a full refund of the payment concerned when:

• you were charged by mistake, or charged twice for the same period
• you paid but the app was not made available to you, and we could not fix it
• the service was unavailable for a long time through our own fault, in which case we refund the affected days
• we stop offering an app you have paid for, in which case we refund the unused time
• the law requires a refund

When we do not refund

Apart from the cases above, we do not refund a period once it has started, including when you cancel part way through or stop using the app. Since there is a free trial, you can test an app before paying.

How to ask for a refund

Email [email protected] within 30 days of the payment. Include your business web address, the app, and the date and amount paid. We will answer within 5 working days.

Approved refunds go back through PayMongo to the method you paid with. How long the money takes to arrive depends on your bank, card or e-wallet, usually 5 to 10 working days.

Changes

If we change this policy, the change applies only to payments made after the new version date.